Best In Class CMMS Support

Real People Practical Support

When you choose COGZ CMMS, you get more than maintenance management software. You get access to our top notch support team team located in the USA that understands COGZ and the day-to-day demands of maintenance operations.

Whether you need help with a work order, preventive maintenance scheduling, inventory management, reporting, or system configuration, we’re here to help you get the most from your software.

Our support team can help you with:

• Troubleshooting software questions and unexpected issues
• Finding the right features for your maintenance department
• Understanding software updates and new features
• Getting started with implementation, data conversion, and training
• Exploring customization and integration options for your organization

COGZ CMMS Technical Support Resources

COGZ Users Manual All of the information to help you fully utilize COGZ can be found right in your program with the online or PDF versions of the COGZ User Manual via the COGZ Help Menu.

On Line User Manual You can also click the following link for the Online User Manual, which contains the most up-to-date Information in a searchable format.

Online COGZ Manual

On Line Knowledge Base The COGZ Tips and Trouble Shooting Knowledge Base is available from the COGZ Help Menu on registered systems.

Questions If your questions are not answered in the COGZ CMMS Software Web site please contact us:
Email: support@cogz.com Phone (203) 263-7882

Online Training and Onboarding

Help your team become comfortable with COGZ workflows, from everyday work orders to preventive maintenance and inventory management.

COGZ CMMS Versions Make sure you are running the latest version of COGZ to benefit from the features noted via the link below.

Updates and Support

Advanced Services

 We also offer online training, implementation, data conversion, customization, and integration with other software. Please contact us for additional information.

What Happens When You Contact COGZ Support?

We want getting help to be straightforward. Here’s how to help us understand your question and get you pointed in the right direction.

Response Times

Telephone Calls – Phone calls received during business hours are answered as soon as possible. Wait times are typically under 5 minutes.

Emails or Contact Us Form – Contact via emails are responded to within 24 hours.

Emergency After Hours Requests – Please call us at 203-263-7882 and follow the prompts to report an emergency support request. Our technical support team will be notified.

1. Tell us what you need

Email our support team or call us with your question, the feature you’re using, and a brief description of the issue.

2. Help us understand the issue

Include any relevant error messages, steps that led to the problem, and your COGZ software version. These details can help us investigate more efficiently.

3. Work toward a solution

Our team can help you troubleshoot the issue, understand available features, or identify the appropriate next step.

For your security, please do not include passwords or other sensitive login credentials in support emails.